Returns & Exchanges

At Wilsons Carpets, we want you to be completely satisfied with your purchase. If your flooring or accessories aren't quite right, you can return unused items in their original packaging within 30 days of delivery.

1

Contact Our Support Team

Notify us of your intent to return by emailing our customer service team with your order number and reason for return.

2

Prepare Your Items

Ensure all carpets, rugs, or underlays are rolled securely and kept in their original, moisture-proof protective wrapping.

3

Arrange Collection or Drop-off

Depending on the item size, we will either schedule a courier collection from your home or provide instructions for a local depot drop-off.

4

Receive Your Refund

Once our warehouse team inspects the returned goods for quality, we will process your full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing